Shipping & Returns
You may return most new, unopened items within 30 days of delivery. We offer a full refund if you contact AJ Marks within 7 days and a RMA number is provided (you must note the RMA with the return package) or we will provide an exchange or store credit within 30days.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return in order to receive a RMA number. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world, but please contact us first for international destinations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.